Shipping policy
Thank you for shopping at 12h. where we are committed to providing you with high-quality custom furniture and reliable international shipping services. Please read our shipping policy carefully to understand our delivery services.
Product Lead Time
To better serve your needs, we offer both in-stock and made-to-order furniture. Shipping time varies depending on the product type:
In-Stock Items (Ships in 3–5 business days)
The following products are in stock and ready to ship:
- Wine Cabinet – “Drunken Charm”
- Record Cabinet
- Planet Hanger
- Stone Round Table
We will dispatch your order within 3–5 business days after confirmation.
Made-to-Order Items (Production before shipping)
- All Sofas & Beds → Production time: 20 days
- Other Custom or Pre-order Products → Production time: up to 45 days
Once production is complete, the order will enter the shipping phase.
Delivery Time (After Production)
We offer door-to-door delivery within the U.S. Estimated delivery time varies by region:
- Western U.S. (e.g., California, Washington, Nevada): 25–30 days
- Eastern U.S. (e.g., New York, Florida, Massachusetts): 40–50 days
These timelines include international freight, customs clearance, and last-mile delivery. We will keep you informed throughout the process.
Shipping Area
- We offer delivery services within the United States.
Shipping Costs
- Shipping costs are calculated based on the weight, size, and destination of the package.
- There may be additional charges for oversized furniture or specific areas.
Customs Duties and Taxes
- All orders shipped from China to the United States may be subject to import duties and taxes, which are the customer's responsibility.
- We recommend checking your local customs policies before placing an order to understand any potential additional costs.
Tracking
- Once your order is shipped, you will receive an email with a tracking number to monitor your package in real-time.
- You can enter the tracking number on our website or the carrier's official website to check the status of your package.
Shipping Issues
- If you do not receive your package within the expected timeframe, please contact us at [in@12hhome.com]. We will promptly verify the issue and provide you with a solution.
- Please inspect the goods for any damage or missing items when signing for the package. If there are any issues, contact our customer service team within 48 hours.
Special Notes
- Our delivery service does not include assembly or installation services for furniture. If you require such services, please contact our customer service team in advance.
- For delivery delays or failures due to incorrect addresses provided by the customer, the cost of re-delivery will be the customer's responsibility.
If you have any questions or need further assistance, please feel free to contact our customer support team. We are happy to help you.